Am I 'locked in' with your service?

After you have paid for your first year plan, you can cancel any further subscriptions or payment plans you may have with us at any time you wish.

This doesn't mean that you lose your site either. If you wanted to use an alternative hosting company, then you can simply back-up your files and load them on to a different hosting package. (You would then lose access to the online client support pages - we don't see the point, but the option is there if you want it.)